Canon Business Solutions - Mountain West's IT Manager Program
NETWORK ADMINISTRATION SUPPORT LETS YOU FOCUS ON BUSINESS
Now there's a solution for any size of company that wants networking expertise but doesn't want the expense of a full-time network expert. The IT Manager Program from Canon Business Solutions - Mountain West provides the services of certified network managers who can monitor, manage and administer your network - maximizing uptime and ensuring a smooth operation. They can give you the right level of support so your staff can get on with the business of growing your business.
WHAT YOU GET Professional Service
Our team of network specializes in providing network service either onsite or remotely to resolve any severity of network problem. Our network engineers are available at a moment's notice to resolve a variety of network issues related to hardware, connectivity and operating system functionality.
Helpdesk Support
The IT Manager Program provides helpdesk support for all of your network users. Upon encountering a computer-related problem, users simply contact Canon Business Solutions - Mountain West via phone, e-mail or chat. Our Help Desk staff will work to resolve the problem. If necessary, a certified technician is dispatched promptly to resolve your issue remotely or onsite at your office.
Remote Monitoring
Canon Business Solutions - Mountain West remotely monitors your network devices for continuous operation 24x7x365. If a network device or server fails our network operating center is alerted immediately. Plus, remote access capabilities allow us to quickly diagnose and correct issues.
Network Health Checks
Canon Business Solutions - Mountain West's network analysts will perform on-site audits of your network environment. This evaluation includes a complete network inspection, preventative server and network device maintenance. Canon Business Solutions - Mountain West will perform business reviews quarterly to consult with you on the health of the network and what can be done to improve network operations.
SERVICE TIERS
CBS - Mountain West Service:
IT Manager Lite
IT Manager
IT Manager Unlimited
Professional Service
6 - 10 hours per month, plus a 4-hour on-site response guaranteed.
11 to Unlimited service hours, plus a 5 minute phone response and 2-hour on-site response guaranteed.
Unlimited service hours, plus a 5 minute phone response and 2-hour on-site response guaranteed.
Free Phone Support
For all network users, includes remote control support and application support.
For all network uses, includes remote control support and application support.
For all network uses, includes remote control support and application support.
Remote Monitoring
Not available with this plan.
Remote network devices monitoring 24x7x365.
Remote network devices monitoring 24x7x365.
Quarterly Network Audit
Quarterly on-site network evaluation.
Quarterly on-site network evaluation.
Monthly on-site network evaluation.
All plans include a price based on a 1-year contract, with a one-time setup fee per site to start the service. All labor and software licenses included.
