When you look beyond our superior products, you will find a dedication to service and support unsurpassed in our industry. We recognize that service and support is the key to any successful business operation. It is all part of recognizing and responding to customer needs. As those needs change, Canon Business Solutions stands ready with a host of professionals that are uniquely qualified to deliver uncompromising support.
Our services include technical support and field service, supply ordering, leasing, and training. We want to be measured by the quality of the service and support we provide our customers.
The following is a list of various Support Services that Canon Business Solutions provides:
Canon Business Solutions offers full after-sale support of our equipment. We provide our customers with live operators to assist in any issues that are encountered. If you experience any problems with our equipment after our center is closed, we offer a voice messaging system for you to explain your situation. By doing so, we are able to make sure that we do not miss any questions or concerns that our customers have.
Service technicians are computer dispatched using ADS (Automated Dispatch System) to provide quick response to customer concerns. Field service technicians are backed up by Canon Business Solutions and Canon U.S.A. technical support personnel, extensive training by Canon and Canon Certified Trainers, and complete parts inventory. Canon Business Solutions service representatives travel with an extensive parts inventory, enabling them to complete more than 90 percent of all calls that require parts on the first visit.
